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Guides, answers and real people ready to help — from your first enrolment to your final certificate.
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Getting Started
Create your account and complete your profileEnrolment & Payments
Cards, bank transfer, invoices and refundsOnline Learning
Video lessons, watch time and progressPractical Training
Booking, locations and what to bringExams & Certificates
Assessment rules and CPD certificatesTechnical Help
Browsers, devices and troubleshootingStep-by-step guides
Enrolment guide
- Create your account and choose your professional group.
- Complete your profile — contact details, address and professional information.
- Add your academic education and professional training with supporting documents.
- Choose a course and pay by card or bank transfer.
- Start learning — your progress and watch time are saved automatically.
Your practical training day
- Unlocks after you complete all online lessons.
- Small groups with one-to-one supervision on consented models.
- Bring your professional ID, clinical attire and closed shoes.
- Arrive 15 minutes early for registration and a safety briefing.
- Lunch and refreshments are provided.
Assessment & certificates
- Timed online exam with questions drawn from a question bank.
- Pass mark is shown before you start; one free resit is included.
- Certificates show your CPD hours and a unique verification number.
- Your CPD record is always available in your dashboard.
Technical requirements
- Latest Chrome, Safari, Edge or Firefox.
- A stable internet connection of at least 5 Mbps for HD video.
- Keep the lesson tab visible while watching — watch time pauses in background tabs.
- Clear your browser cache or try another browser if a video will not load.
Frequently asked questions
Enrolment & eligibility
Who can enrol on SD Academy courses?
Our injectable courses are for clinicians (physicians and dentists, and selected courses for nurses and other registered health professionals). Our Level 5 and Level 6 programmes, chemical peels and microneedling courses are open to aestheticians and skin specialists. Each course lists its eligible professional groups.
What are the Level 5 and Level 6 programmes?
Level 5 Aesthetic Skin Practitioner covers advanced skin science, peels, microneedling and energy-based devices. Level 6 Advanced Aesthetic Practice builds on it with complex skin cases, evidence-based practice and clinical governance. Both combine online learning, supervised practical days in London and an online assessment.
What documents do I need?
After registering, complete your profile and add your academic education and professional training in “My Education”, with copies of your diploma, licence or certificates (PDF or images). Our team reviews them before your practical day.
Can my clinic book places for several team members?
Yes. Our Corporate team arranges group enrolment, private practical days and a single invoice for your clinic.
Payments & refunds
How do I pay?
By card through Stripe (instant access) or by bank transfer using the unique payment reference shown on your order. Your course unlocks as soon as payment is confirmed.
Will I receive an invoice?
Yes. Add your invoice details (name, company and tax number) in your profile and we will issue an invoice for every payment.
Can I get a refund?
Refund eligibility depends on how much of the course content you have accessed and how close your practical day is. Please read our Refund Policy or contact Accounts & Billing.
Online learning
How is my watch time measured?
Our player records the parts of each lesson you actually watch while the video is playing in a visible browser tab. Each lesson requires a minimum watch percentage (usually 90%) before it is marked complete.
Can I speed up or skip videos?
You can rewatch any part, and play at up to 1.5× speed, but you cannot skip ahead past content you have not yet watched.
Can I study on my phone?
Yes. The learning area works on phones, tablets and computers. Your progress is saved automatically.
Practical training & exams
When can I book my practical training day?
Practical training unlocks once all required online lessons are complete. Our team then contacts you with available dates and locations.
What should I bring?
Your professional ID, comfortable clinical attire and closed shoes. All products, consumables and personal protective equipment are provided.
How does the online assessment work?
After your practical sign-off, a timed online assessment opens in your dashboard. Questions are drawn from a bank, and you see your result immediately. One free resit is included.
How do I verify a certificate?
Every certificate has a unique number. Anyone — including employers and patients — can check it on our Verify Certificate page.
Message Us
Send Student Services a message and we'll reply by email, usually within one working day.
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Send a detailed request and get a reference number. We reply within 1 business day.
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First response within one business day · Fair complaints and appeals process · Your personal data protected under GDPR and KVKK.
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